Refund Policy

For questions:

You may return most new, unopened items within 14 days of delivery for a full refund on the product. You are responsible for shipping to return the product to us.  We'll however pay the return shipping costs if the return was a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 14 days of returning your package to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 15 business days), and the time it takes your bank to process our refund request (3 to 10 business days).

Request a Return for Exchange or Refund:
If you need to request a return or exchange, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you did not create an account during checkout, you will need to email a request to our returns team at

If you do not have email setup on your computer/smartphone, please copy and paste the email address and send via your personal email account. You can also contact us via online chat or at our customer service number for this email address.

Returns must be requested via your account or email, we currently do not accept returns by our customer service telephone service. Our policy is in place to prevent errors and confirmation of the policy and procedures for returns. We do not refund shipping, processing or other service costs associated with your order.

Special Returns Process:
Some items have a special returns process or procedure. For these products, you will have information available to you within the product description.  Feel free to contact us if you have any questions about the product(s).
Non-Returnable Merchandise:
Please note, we cannot accept returns or exchanges on panties, crotched shapewear or related intimates, adhesive products (such as Breast Petals/Nipple Covers), Silicone products (such as NuBras and other Silicone Bras, Bra Straps and Accessories), breast enhancers and pads, hosiery, intimate products that are adhered to the skin or similar products. Please order with accuracy; contact us if you need any additional assistance with sizing or additional product information prior to placing your order.

Even though some products may not be returnable, due to the nature of the product, please let us know of any issues or problems, be assured that we will do what we can to resolve your issues. We may accept these items as returns if unopened, but their may be a restocking fee associated with the return of up to 25%. If you have any questions about a specific product, please feel free to contact customer service.

Policy is subject to changes.